Customer Service Management

Customer Service Management

Customer Service Manager at CONTAINEX

Connect people and possibilities!

Mobile space solutions from CONTAINEX are in demand wherever short-term space requirements arise. That's why our container solutions are as present in the construction industry as they are in manufacturing, trade, commerce, the public sector, disaster relief operations and major sporting events. Concrete examples are the Olympics and Formula 1 races. Playing a major role in this is our Customer Service, in which you will soon be stepping into the following leading role with your remarkable organisational skills and communicative manner:

In Customer Service, you are the link between our customers, Sales Managers and Technology Managers. As such, you oversee the entire purchase and rental process. From the preparation of the offer to the follow-up support. In addition, you translate customer requests into the language of our technicians, working closely with the corresponding Sales Manager. This is why a certain basic technical understanding and commercial know-how are a real advantage if not a necessity to enable you to be prepared for the following tasks:

  • complete processing of all orders
  • dealing with tenders
  • project coordination for larger construction projects or modular buildings
  • frequent and proactive contact with regular customers and key accounts
  • professional handling of complaints

Of course we will prepare you for all of these tasks. In a trainee programme lasting 3 to 6 months you will get to know and understand all the important areas of CONTAINEX. Only then will you independently deal with your target market. In addition, you should know one more thing: 

Our intelligent space solutions are a product with great sales potential. That's why CONTAINEX is constantly growing and consistently offering new career opportunities: from Division Manager to participating in commercial management. Perfect prospects for your career! Strengthened by the fact that we recruit our future managers exclusively from our own ranks.

Customer Service Management

Customer Service at LKW WALTER

For talented organisers with an international focus

In customer service you ensure that everything runs smoothly. For us, everything really means everything. Or at least as good as. Because you largely independently administrate the cooperation between our international customers and various internal processes. Whereby "administration" only partially describes your duties.

Because in practice, you are both a central contact person and a representative. Which is why organisational skills are one important prerequisite for this task. And social skills are another. But let's take a closer look together:

  • In Customer Service you maintain contact with lots of customers from different countries. Or with a single global player, who you exclusively look after. Keyword Central Order Desk. You always communicate in the respective local language and build a close relationship with your customers.
  • You also have a close relationship with the Transport and Sales Managers. Because you prepare offers and think of everything that is important and necessary. You are just as much involved in negotiations as in contract processing. In addition, you give your managers good tips. For example, what matters most for your customers.
  • Due to your extensive knowledge and communicative nature, you also play an important role internally. Many of us think of you as our good angel. Because, on the one hand, you have a variety of administrative tasks within your department. On the other hand, you know almost all the colleagues in your building and you are both an information centre and a source of information.
  • In addition to your analog qualities, you also have impressive digital skills. Because you have mastered different software tools, with which you can, for example, process the tenders of our most strategically important customers. This makes you a digital lighthouse, to which your colleagues look for guidance when they have questions.
Conclusion: Your job in the young Customer Service team at LKW WALTER is very international, very intensive and very varied. But hand on heart: Isn't that what you expect from a future job with your skills and talents?

Frequently asked questions and answers

Very good ones! In the WALTER GROUP you have every opportunity to start your career. If you come from an educational institute with an economic, linguistic or even technical focus, you can immediately and directly join our business. You can join without industry knowledge in the context of an intensive trainee programme which we call "Train the Winner".

Accompanied by your own coach, you will improve your professional and social skills and continuously grow into your future roles. Because the WALTER GROUP is constantly and sustainably growing, new career opportunities always arise.
Generally professional experience or industry knowledge are not necessary for entry into our operational business. Because we educate new employees as part of our "Train the Winner" trainee programme and we cover both theory and practice. However, there are some areas in which we greatly appreciate relevant experience and previous knowledge. For example, in our IT, Legal or Sales departments, where we can offer (young) professionals attractive career opportunities. Our recommendation: Just take a look at our employment opportunities.
The classic apprenticeships such as freight forwarding manager or office clerk are not offered in our company.

In our employment opportunities each advert has a link that takes you to the online application form. Please fill it out and send it together with your application documents. Immediately afterwards, you will receive an e-mail. It confirms that we have received your application. Then it takes a maximum of 14 days for you to recieve a message from us about the result of your application. If it is positive, the next steps are:

  1. First "getting to know you" interview by phone or Skype.
  2. Face to face interview with one of our recruiters.
  3. Possible second appointment with the head of a specialist department for certain specific positions.

We will inform you of the final result of your application by e-mail or phone. If you want information about your application status in the meantime, our HR manager will be happy to help you.